Q: Are you a factory or a trading company?
A: Dreamax has its factories.

Q: How to Make an Order?
A:1.Clients send an inquiry;
2. Our Material Department calculate production cost, then our Sales Department quote price;
3. Send technical drawing to clients to ensure the quoted product is correct. Also send samples if clients need.
4.Clients approve our technical drawing or samples;
5.Clients make 30% deposit or open L/C after receiving our PI;
6.Produce and track quality;
7.100% test inspection;
8.Clients make balance payment
10.Send documents to clients;
11. Follow up after-sales service.

Q: I have compared the prices offered by several factories, why some prices are lower than you?
A: Pls compare the price based on the same quality. We are able to offer much lower price for a product of similar quality.

Q: How long will I get the reply after send the email to you?
A: We’ll reply all the emails within the same day. We also provide whatsapp, facebook and mobile number to keep in touch at any time.

Q: What is your payment term?
A: Generally T/T 30% down payment, balance T/T paid before shipment. Or irrevocable L/C at sight.

Q: What is your price term?
A: We usually work on EXW, FOB, CFR and CIF.

Q: What is your delivery time?
A:15-45 days depend on detailed quantity.

Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship by sea. It usually take about 30 days to arrive. Airline shipping also optional.

Q: What are your package standards?
A: Valves and fittings and packed in plywood cases. Carbon steel tubes are packed in bundles. Stainless steel industrial tubes are packed in bundles. Stainless steel sanitary and ornamental tubes are packed in steel crates or plywood cases.

Q: What is your main market?
A: Our products are exported to more than 50 countries in South America, North America, Europe and Africa. 50% sales volume come from South American countries such as :Peru, Chile, Colombia, Argentina, Brazil, Ecuador, Venezuela, Bolivia, Paraguay, Uruguay, Panama etc, and 30% come from European countries such as Italy, Germany, Belgium, France, Netherlands, Uk, Spain, Austria, Switzerland, Poland, Portugal, Russia etc. 20% are from other regions and countries.

Q: How do you guarantee quality?
A: Before starting production, we send technical drawing and samples to ensure the products are correct. During production we control the quality in every phase, from the composition of the raw material, each step of manufacturing procedure, to the comprehensive test of the finished product. Our products are already proved qualified by SGS, BV inspection company. After the test, we send customers clear photos and videos to check. We supply test report for each order. We supply 2 years’ quality guarantee for all the products.

Q: Can I get samples from you?
A: Yes, samples can be provided free of charge. But we usually require the client to pay the freight.

Q: What is your MOQ?
A: We do not have minimum order amount requirement, but we hope the order is more than US$5000 in which our export charge will not occupy a big proportion. Small order usually increase our export cost and will result in higher prices.

Q: If products have some quality problem, how would you deal with?
A: We offer 2 yeas quality guarantee for all the products. In case of any complain, we’ll take the responsibility and solve for customers.

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